Communication Fundamentals
OVERVIEW
By attending this dynamic workshop you will learn the basic principles of communication and receive useful tips on how communication works; effective listening techniques, seeing things from a different perspective, and handling difficult people and situations. Attendees will participate in individual and group exercises designed to provide practice with some of the communication principles presented. You will leave this workshop with some new ideas to try!
OBJECTIVES
Upon completion of the class, attendees should be able to:
Identify the parts of the communication process and their importance
Identify communication/personality types
Identify and deliver clear messages
Recognize the positive impact of active listening and body language on communication
Change the tone of a message to fit the situation
Manage conflict professionally
Provide effective customer services through learning different communication skills
AUDIENCE
This class should be of interest to just about everyone! Past course participants have included: managers, supervisors, laborers, law enforcement, clerical staff, engineers, and public works directors.